Replacement parts list.

Discussion in 'Troubleshooting' started by Kaare, Nov 12, 2017.

  1. Kaare

    Kaare New Member

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    I got my Delta Go last week & after two days it suddenly started digging into the bed because one of the arms popped out of the socket on one of the carriages. On further inspection, I found a crack in the part that holds the ball in the socket. I got online with someone in the live chat & explained the problem & was told I would be sent a replacement part. That's great. It would be nice to have a parts diagram with the names of the parts. Those socket retainers are very thin & I'd like to have a couple replacement pieces on hand in case it happens again so I'm not sitting waiting for a part to come in the mail. This is the part that broke. https://ibb.co/fZDCJG
     
  2. Shai

    Shai Master printer guru Deltaprintr Staff

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    Hi Kaare, we usually send them in sets of three, so you will definitely have extra on hand. Sorry about that! We will get this sorted right away.
     
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  3. Kaare

    Kaare New Member

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    Thanks for the reply. I'm not mad at you guys, things break sometimes & manufacturing defects happen. It's no big deal. I'm impressed with your customer service. It's nice to actually talk to a human person when you have a problem. I love the machine! Keep up the good work!
     
    Mike Harmon and Shai like this.
  4. Kaare

    Kaare New Member

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    I got an email saying that my part & the bed tape I ordered was shipped on Tuesday. I got the bed tape Thursday but no part. There is no tracking info for the part so I have no way of finding out if my idiot mail man delivered it to the wrong house. The other day he lost 2 rolls of filament that I ordered from Amazon. I haven't been able to use my printer in a week now, & I'm starting to wonder if I'm ever going to get it fixed. :(
    Edit: Checked mail today & no parts. They should have been here by now...
     
    Last edited: Nov 18, 2017 at 2:44 PM
  5. Shai

    Shai Master printer guru Deltaprintr Staff

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    We ship replacement parts via first class mail, so it takes a bit longer than priority mail. If you live in the USA, it should probably not take more than 2 weeks to get them.
     
  6. Kaare

    Kaare New Member

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    TWO WEEKS???
     
  7. Shai

    Shai Master printer guru Deltaprintr Staff

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    This of course depends on where you are located. We ship from NYC, so if you are closer, it will arrive faster.
     
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