Replacement parts list.

Discussion in 'Troubleshooting' started by Kaare, Nov 12, 2017.

  1. Kaare

    Kaare Member

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    I got my Delta Go last week & after two days it suddenly started digging into the bed because one of the arms popped out of the socket on one of the carriages. On further inspection, I found a crack in the part that holds the ball in the socket. I got online with someone in the live chat & explained the problem & was told I would be sent a replacement part. That's great. It would be nice to have a parts diagram with the names of the parts. Those socket retainers are very thin & I'd like to have a couple replacement pieces on hand in case it happens again so I'm not sitting waiting for a part to come in the mail. This is the part that broke. https://ibb.co/fZDCJG
     
  2. Shai

    Shai Master printer guru Deltaprintr Staff

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    Hi Kaare, we usually send them in sets of three, so you will definitely have extra on hand. Sorry about that! We will get this sorted right away.
     
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  3. Kaare

    Kaare Member

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    Thanks for the reply. I'm not mad at you guys, things break sometimes & manufacturing defects happen. It's no big deal. I'm impressed with your customer service. It's nice to actually talk to a human person when you have a problem. I love the machine! Keep up the good work!
     
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  4. Kaare

    Kaare Member

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    I got an email saying that my part & the bed tape I ordered was shipped on Tuesday. I got the bed tape Thursday but no part. There is no tracking info for the part so I have no way of finding out if my idiot mail man delivered it to the wrong house. The other day he lost 2 rolls of filament that I ordered from Amazon. I haven't been able to use my printer in a week now, & I'm starting to wonder if I'm ever going to get it fixed. :(
    Edit: Checked mail today & no parts. They should have been here by now...
     
    Last edited: Nov 18, 2017
  5. Shai

    Shai Master printer guru Deltaprintr Staff

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    We ship replacement parts via first class mail, so it takes a bit longer than priority mail. If you live in the USA, it should probably not take more than 2 weeks to get them.
     
  6. Kaare

    Kaare Member

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    TWO WEEKS???
     
  7. Shai

    Shai Master printer guru Deltaprintr Staff

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    This of course depends on where you are located. We ship from NYC, so if you are closer, it will arrive faster.
     
  8. Kaare

    Kaare Member

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    I got a 5 day weekend for the holiday & still no replacement part. It's been exactly a week & I live in Iowa. I ordered the upgrade kit so I have extra parts on hand so I'm not stuck waiting weeks for parts. I wish you guys had other shipping options. I'd pay extra for FedEx or UPS to get my stuff sooner. This is really depressing.
     
  9. Shai

    Shai Master printer guru Deltaprintr Staff

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    Hi Kaare,

    If you still haven't received the parts yet, then perhaps your mail man misplaced it? They usually arrive within 1.5 weeks, even first class mail.
     
  10. Kaare

    Kaare Member

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    That's what I'm wondering but with no way to track the package there is no way of telling. I ordered the upgrade kit but my order hasn't been shipped yet. :( At this point I have a $400 paperweight. Is there any way I can get my order express delivered? order number 2813
     
    Last edited: Nov 21, 2017
  11. Shai

    Shai Master printer guru Deltaprintr Staff

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    Kaare, please contact us via email to do express.
     
  12. Kaare

    Kaare Member

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    Message sent. Thanks for working with me on this. USPS is terrible here & they deliver my mail to the wrong house all the time even though my street is only 1 block long.
     
  13. Zak

    Zak New Member

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    All my replacement carriages have cracked, they don't seem to last long at all, extremely fragile. The upgrade seems to have just changed the reason that I too have a $400 paper weight.
     
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